Privacy Policy

Privacy Policy

Your Privacy Matters

At Urvaya, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

Information We Collect

  • Name, email address, phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment providers — we do not store your card information)
  • Order history and preferences
  • Device/browser information (via cookies, for site performance)

How We Use Your Information

  • To process, ship, and deliver your orders (sarees and jewellery)
  • To communicate order updates, shipping notifications, and (if opted in) promotional offers
  • To respond to customer service inquiries, including jewellery care questions or return requests
  • To improve our website, product offerings, and shopping experience
  • To send personalized product recommendations based on browsing/purchase history.

Jewellery-Specific Data Note
For high-value jewellery orders, we may collect additional verification information (such as ID proof) for insurance and secure delivery purposes, in compliance with courier/insurance partner requirements. This data is used solely for order verification and is not retained beyond what's necessary for delivery and dispute resolution.

Data Protection

  • We do not sell your personal data to third parties.
  • We share data only as necessary for order fulfillment — with shipping/courier partners, payment gateways, and (if applicable) insurance providers for high-value jewellery shipments.
  • All payment processing is handled through Shopify's secure, PCI-compliant infrastructure.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined above, or as required by law (e.g., tax/invoicing records).

Your Rights
You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time (via unsubscribe link or by contacting us)

Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies through your browser settings, though this may affect site functionality.

Third-Party Links
Our website may contain links to third-party sites (e.g., social media). We are not responsible for the privacy practices of these external sites.

Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us
For privacy-related questions or requests, contact us at: customercare@urvaya.com